Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Return Timeframe
You have 30 days from the date of delivery to return your item for a full refund or exchange.
Return Conditions
Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
How to Return
- Contact our customer service team to initiate your return
- Pack your item securely in its original packaging
- Ship the item to the address provided by our team
- Keep your tracking number for reference
Refunds
Once we receive your return, we'll inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Exchanges
We're happy to exchange items for a different size or color. Contact us to arrange an exchange, and we'll send your replacement as soon as we receive your original item.
Questions?
If you have any questions about our returns policy, please contact us at customerservice@sorenastudios.com